•   伦敦:0044 (0)20 74397788
  • 曼彻斯特:0044 (0)161 2287366
  •  伯明翰:0044 (0)121 6666088
  •  爱丁堡:0044 (0)131 2210022

全国统一服务热线

400 6397788

  •   伦敦:0044 (0)20 74397788
  • 曼彻斯特:0044 (0)161 2287366
  •  伯明翰:0044 (0)121 6666088
  •  爱丁堡:0044 (0)131 2210022
首页 >旅行须知 > 机票预订合同条款

机票预订合同条款


Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. Please read this carefully before you book. 


Terms and Conditions

Omega Travel Limited a company registered in England and Wales under company number 3171873. By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age.

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. They vary depending on whether you make a booking with us for a Flights, Car Hire, Package Holiday, Accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request. 

No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds. 


ONLINE FLIGHT BOOKINGS


Our Customer Service opening hours
Monday to Friday 9am – 6pm
Saturday 10am – 4pm
Sunday - Closed

Please note that all information entered on the online booking form goes directly into the airline reservation system. Information entered cannot be altered or tampered with by any omega staff members. Therefore We accept no liability nor offer any compensation, whatsoever for any incorrect details entered by you into online booking engine form. our customers service can assist in being able to void the documents the same day as documents issued for a minimal fee of £30 per Person. New bookings thereafter can be created. However, price may be different for the new booking because it depends on seat availability. For any request for alterations after the date the documents were issued , the appropriate airline charges will be apply depending on the fare rules of the ticket. Any online Booking made between 6pm-9am outside our customer service opening timing we will be unable do any amendment or void with minimal fee of £30 due error made by you while entering online booking form. Where airline fare rules and cancellation policy applies. Omega travel cannot be held responsible for paying any costs, expenses, refunds or compensation. It is advisable to make online bookings during our customer service opening hours.

a) Booking flight tickets online have very strict booking conditions of no reservation changes allowed and tickets are non refundable.
b) Once you have booked your flights and entered your payment details successfully, the ticket will automatically be issued immediately All Tickets are non endorseable and non-reroutable.
c) Names are not transferable once tickets have been issued.
d)Passenger Names entered must have correct first name and surname as per their passport as well a the title.
e) For any incorrect spelling of names or title, a correction charge will apply for a re-issue of a new ticket. Charges will depend on the airline concerned.
f) Tickets cannot be re-issued for completely different surnames or first names
g) Any special requests for seat requests, dietary requirements, or wheelchairs are not guaranteed.
h) Online payments can be rejected either due to lack of funds in your account or security information is incorrect. Need to contact your bank.
i) Please note that do not accept some foreign bank cards whose name on the card is different to the passenger's name.

PAYMENT TERMS

1) All credit card payments are subject to a 2% surcharge.
2) No surcharges apply if payment is made by debit cards.
3) We do not accept payment with Diners Club.

WEBSITE ACCURACY

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Omega Travel accepts no liability should any such offer be withdrawn or amended.

BOOKINGS MADE BY TELEPHONE

If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.

If we accept your booking, we shall send you CPI payment link payment from you and send you a confirmation invoice. From this point cancellation charges will apply : Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later. All services offered are subject to availability.

Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking. Bookings made on the telephone will always incur a supplementary charge to cover the additional resource costs involved. It should be noted that our best offers and prices will be available online.

DUPLICATE FLIGHT BOOKINGS

If there is a problem with your booking then please be patient and we will be in contact with you shortly. Please do not attempt to rebook as this may cause a duplicate booking.
If you have not received an e-mail from us within 6 hours then please contact us. Although we make every effort to avoid it,our e-mails may end up in your junk/spam mail box.
Customers who make duplicate flight bookings online on the same website will run the risk of having both bookings being automatically cancelled by the airline reservation system. This is because duplicate bookings can cause messaging problems and by cancelling the original and unwanted booking, this will automatically cancel the second duplicate booking that has been ticketed and paid for. Omega Flightstore cannot be held responsible or liable for such situation.

DUPLICATE TICKETED BOOKING

For duplicate bookings that has been ticketed and paid for twice. Omega Flightstore cannot guarantee a full refund on a duplicated ticketed booking. This is down to the discretion of the airline concerned and the type of ticket purchased. If any type of refund is forthcoming , the refund can take up to 6-8 weeks to process.
If customers report within the same day to our customer service centre that they have made and paid for a duplicate ticket by mistake, we can take immediate action of trying to void the ticket for £30 charge per ticket. This can only be done if the booking and ticket issued had been completed within the same day. We cannot void tickets the next day after.

DUPLICATE FLIGHT BOOKING INVOLVING TWO DIFFERENT ONLINE COMPANIES

This situation usually occurs by customers not checking their email confirmations both in their Inbox and junk email box. This can prompt customers making a duplicate booking with a different online company.If a duplicate booking occurs where two tickets have been issued by two different companies, there are no guarantees the airline will authorize a full refund. If a refund is forthcoming, the process can take between 6-8 weeks. 

FLIGHT RECONFIRMATIONS

IYou must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights or any schedule changes . Reconfirming your flight at least 72 hours before departure is a minimum requirement.

FLYING TIMES

In your itinerary from Omega Travel , flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. 
We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred or pay any compensation. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline's applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.
We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines' timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases. 

FLIGHT CHANGES (Schedule changes)

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund with the exception of administration charges of £30 per person. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after ticket issue, on either the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply. Under no circumstances will the Company pay compensation for any alterations, which are as a direct result of circumstances outlined in condition "Force Majeure"

AIRLINE TICKET REFUNDS

Air tickets returned to us for a refund are subject to an administration charge of £30 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.

If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £50 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 10-12 weeks from the point the refund application form are submitted for consideration to the airline.

RESERVATION CHANGES BY YOU

If you wish to modify your travel arrangements after your booking has been made, Reservation changes are not always permitted This depends on the fare rules of the ticket purchased. we will do our best to arrange this provided we can accommodate the change. Any request for changes must be made in writing by the person who made the booking or via email at services@omegatravel.net. We will charge an amendment fee of £30.00 per person, and any other cost we incur in making the alteration. Amendment charges must be paid via our CPI payment link the same day as making the reservation change. Please note that we cannot accept payment over the phone due to credit/debit card fraud. Scheduled airlines normally treat name changes as a cancellation and rebooking and this may incur a 100% cancellation charge in respect of the airfare. If you choose to modify the travel arrangements made after the commencement of your trip i.e. Change hotels or the duration of your stay you will be deemed to be breaking your contract with the Company. The Company cannot therefore accept liability for any loss, damage or additional expenses you incur as a result and no refunds will be made. 

FLIGHTS

Please note that a flight described as “ Direct “ will necessarily be non-stop. All departure /arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operation/maintenance requirements and the requirement for the you to check in on time. The company is not liable if there is any change to a departure /arrival time previously given to you shown on your ticket. It is for this reason you are required to reconfirm your flights , with the airline , 72 hours prior to departure or call our customer support number. We will be unable to make any special arrangements for you if you are delayed, these matters are in the sole discretion of the airline concerned. Your Ticket is your document of travel and the information on the ticket is deemed correct unless the company is advised by you within 72 hours of receipt. 

BAGGAGE (Schedule Airlines) 

In most cases you will be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.

BAGGAGE (No Frill Airlines)

In certain cases you will be offered the option to book baggage at an extra cost, at the time of the online booking. Omega Travel Ltd do not accept responsibility for any changes made by the airline before departure.

SEAT REQUESTS

We have no control over the airlines' allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.

DENIED BOARDING, CANCELLATION or FLIGHT DELAYS

Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on 020 7453 6888 (Consumer advice line Monday to Friday, 9.00am to 2.30pm) or at the website www.caa.co.uk.

ONE WAY TICKETS

Please note that some one way (inbound) tickets e.g. Bangkok to London, shown on our site can only be purchased in conjunction with a valid ticket from the UK. Airlines retain the right to cancel one way tickets that do not adhere to this rule as they may not conform to visa regulations from the countries involved. For further information please email us at services@omegatravel.net.

DECLINED PAYMENTS

Payments are sometimes declined due to various reasons. This is normally caused by entering incorrect security information or could be caused by the lack of funds in your account . If this situation should arise, We will notify you by email . You must then contact us and a member of our staff will send you a CPI payment link to give you the opportunity to enter your payment details again. We recommend you respond to our payment link immediately to guarantee the price of your ticket. If you respond to our CPI payment link after 1800PM the same day, tickets will not be issued until the next day. Therefore, if the fare increases the next day, you will be asked to pay the fare difference.

PRE- TRAVEL ADVICE

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the FCO website prior to travelling. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 51.063p/minute). This line is open from 9.00-17.00 Monday to Friday, excluding bank holidays.

 FORCE MAJEURE

We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports. You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829

OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING

As we are acting only as a booking agent we have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.

OWNERSHIP

This site, and each of its modules, is the copyrighted property of Omega Travel Limited and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Omega Travel Limited and its third party providers and distributors.

USE OF SITE

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

DATA PROTECTION ACT

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

INSURANCE

We strongly recommend that you and all members of your party are covered by a policy of travel insurance. If you suffer from any disability or medical condition you must disclose this in advance to the insurance company. All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable and you should check at the time of purchase. The 14 day cooling off period only applies if you have not departed the UK or made any claim under the insurance policy.

PASSPORTS, VISA & HEALTH REQUIREMENTS 

You are responsible for checking all these items and ensuring your travel documents are in order.

Passport and Visa : You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. USA note: Security and entry requirements have been increased. Please enquire with the US authorities about the requirements which apply to you before you book.

Health : Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination are outlined in the Department of Health leaflet entitled The Traveller's Guide to Health (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

MEDICAL PROBLEMS AND SPECIAL REQUESTS

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travellers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

UNABLE TO TRAVEL DUE TO DEATH OF FAMILY MEMBER

If your are unable to travel due to emotional stress they should try to claim on their your travel insurance policy. If you did not purchase travel insurance, we can only do its best with the airline concerned to minimise the cancellation charge or to try and re-book for an alternative date of departure. This will depend on the fare rules of the ticket purchased. A death certificate will be required before any consideration is made by the airline. Secondly, the airline will require proof of the passenger being related to the death of the family member especially if the family name is different . Therefore, a copy of a birth certificate may also be required. 

PREGNANCY & CHILDREN

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association's (or IATA's) published fare. Airlines regard those aged 0-23 months for the entire travel period as infants, and those aged 2-11 years for the entire travel period as children. Any other person is required to pay the adult fare.

LIMITATION OF LIABILITY

In no event shall Omega Travel Limited or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by Omega Travel Limited or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, Omega Travel Limited, or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, Omega Travel Limited and third party provider's and distributor's liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to Omega Travel Limited and without any liability whatsoever, Omega Travel Limited at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.
In respect of international travel our liability to you will be limited or excluded in the same manner provided by the relevant international conventions mentioned below. This means that our liability to you shall be limited to the actual engaged liability (if any) of the operating carrier or transport company which undertakes the relevant travel services.

Omega Travel is recognised as an organiser for travel and holidays only and, as such, does not control or operate any airline, shipping company or rail company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw convention and Montreal convention (in respect of international carriage by air), the Athens convention (in respect of international carriage by sea) or COTIF (The convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time (the "Conventions"). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which are incorporated into these terms and conditions.

You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.

PRIVACY

As a customer of Omega Travel Limited, you are in complete control of your travel planning needs. This includes controlling the use of information you provide Omega Travel Limited. When you reserve or purchase travel services through Omega Travel Limited, we provide information about you to the airline, car rental agency, hotel, Omega Travel Limited or other involved third party to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to Omega Travel Limited. Omega Travel Limited will send you an e-mail message confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. As a member or contest entrant you will occasionally receive updates from us about fare sales in your area, special offers, new Omega Travel Limited services and noteworthy news. We hope you will find these updates interesting and informative. Omega Travel Limited reserves the right to limit membership to those who will accept e-mails. We respect and will continue to respect the privacy of our customers who use Omega Travel Limited.

CANCELLING YOUR INSURANCE POLICY

All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable. The 14 day cooling off period only applies if you have not travelled or made any claim under the insurance policy. It is your responsibility to check the specific terms of the insurance policy at the time of purchase.

CHANGES AND CANCELLATIONS BY US

Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable trip (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.

Significant changes are normally regarded as:

i) A change in your UK departure airport (excluding a change between Heathrow, Gatwick, Luton, Stansted and London City Airports);
ii) A change of more than 12 hours in your departure time from the UK;
iii) A change in your resort area overseas;
iv) A change of accommodation to a lower classification than that which you have booked

In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us to the person/s who originally paid for the booking. Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy.

Lost Luggage

a) If an airline has lost your luggage during the journey you must report your missing luggage immediately to the airline .
b) The airline will ask you to complete their claim form and they will give you a claim reference number.
c) If the airline is able to find and retrieve your luggage at a later time or date, they will forward your luggage onto you.
d) If luggage is lost on arrival at overseas destination, please keep all receipts of essential purchases made ie toiletries etc Claim on necessary purchases can be made to the airline when you return to England. Although, this is not guaranteed.

Flight Delays Warnings Of Adverse Weather Conditions Or Strike Actions

1) Omega Travel are not responsible for flight delays due to bad weather conditions or Strike action by the airline.
2) All passengers must proceed to the airport as normal to check-in for their flight.
3) If the flight is delayed or cancelled at check-in, the airline will endorse your ticket to travel on a different date or re-route your ticket.

Airline Bankruptcy

a) Some airlines over the years have ceased trading due to bankruptcy.
b) Omega Travel is not responsible for airline bankruptcy and suggest the following to claim back on your monies:
1) Purchase travel insurance that includes in the policy for airline bankruptcy or
2) If you paid for your ticket by credit card you can claim full monies back from your card company.

EVENTS BEYOND OUR CONTROL

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.

NO SHOW

If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.

CHANGES TO TERMS AND CONDITIONS

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

SPECIAL ASSISTANCE

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.

THIRD PARTY RIGHTS

A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

INDEMNIFICATION

You shall defend and indemnify Omega Travel and third party providers and distributors from and against any claim or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this Website.

RELATIONSHIP

The relationship between Omega Travel and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

MODIFICATION

Omega Travel may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

ADDITIONAL TERMS

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions

DEPARTURE TAXES

It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.

BEHAVIOUR 

You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

HOTEL BOOKINGS TERMS AND CONDITIONS

All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Omega Travel accepts no liability should any such offer be withdrawn or amended.

The following hotel booking conditions form the basis of the contract between you and Omega Travel Limited. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. These terms and conditions constitute the terms upon which Omega Travel Limited has arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax, e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date.

OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING

As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

WEBSITE

Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.

ROOM TYPES

A "Double room" does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as "Twin Room" does not guarantee twin beds.
A "Triple room" means a room for 3 persons.
A "Quad room" means a room for 4 persons.
If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.

PRICES

Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the pound, the price of the accommodation will not be subject to any changes.

SECURITY DEPOSITS

Many of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.

MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

UNAVAILABILITY

Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

STAR RATINGS

Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Omega Travel.

HOTEL FACILITIES

Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels.
Please note that the hotels booked by us for you are not exclusive to Omega Travel. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Omega Travel does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Omega Travel and it is the customers' responsibility to confirm facilities directly with the hotel at the time of travel.

LOCAL TAXES NOT INCLUDED IN HOTEL COST

Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.

DESCRIPTIONS AND PHOTOGRAPHS

All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.

ACCOMMODATION

All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.

GROUP BOOKINGS

Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings.

BOOKING AGES

It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.

CHECK-IN / CHECK-OUT

Times are normally around 15.00 - 16.00 on the day of arrival and between 10.00 am and 12.00 hours on the day of departure depending upon property type.

DELAYS

On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.

BUILDING WORK

Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.

CANCELLATIONS AND ALTERATIONS BY CLIENT

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Omega Travel Limited. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. Omega Travel Limited will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS A £35 ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by Omega Travel Limited will be A £35 per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

ALTERATIONS MADE BY YOU PRIOR TO DEPARTURE

In the event of an alteration, the following administration charge will apply. A £25.00 per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

ALTERATIONS MADE BY US PRIOR TO DEPARTURE

It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.

· More than 56 days prior to departure no compensation
· 56-28 days £5 per person
· 27-15 days £10 per person
· 14-0 days £20 per person 

CONFIRMED BOOKINGS

In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. Omega Travel Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of Omega Travel Limited.

ACCOMMODATION OVER BOOKED ON ARRIVAL

In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. Omega Travel Limited has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. Omega Travel Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of Omega Travel Limited.

COMPLAINTS

In spite of detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier, our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must contact us, in writing within 28 days of your return to services@omegatravel.net. If you do not raise the matter during your trip, this will affect any later claim you may make. 

SPECIAL REQUESTS

We will always where possible pass on any requests to a Hotel / Property but NO GUARANTEE CAN BE GIVEN that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request.

TRAVEL INSURANCE

We strongly recommend that you do not travel without adequate Travel Insurance for your own protection and peace of mind, please be aware that some airlines may not allow you to travel without insurance. It is your responsibility to ensure that you purchase adequate travel insurance for your needs. 

CAR HIRE BOOKINGS TERMS AND CONDITIONS

Minimum Age

All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

Maximum Age

There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

Rental Deposit

Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver's credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

Driving Licence

A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

British Licence Holders

If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture' script then you will need to obtain an international driver's permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.

Excess Waiver

Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

Late Return of Your Vehicle

The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

Rental Agreement

The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. Omega Travel will not be liable in relation to any breach of this agreement.

Child Safety Seats

Children from their third birthday up to their 12th birthday or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

Cancellations and Alterations by client

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Omega Travel Limited. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your car hire is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen car hire company will typically have its own cancellation policy. Omega Travel Limited will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to cancellation to the customer PLUS £35 ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the cancellation fee charged by Omega Travel Limited will be £35 per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card. 

MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking. 

LAW

These booking terms and conditions are governed by English law and the courts of England and Wales have non-exclusive jurisdiction. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.


must be accompanied by supporting documentation from a qualified medical professional, such as a letter from your doctor. Please check with the airline directly at the time of booking.


Dangerous & Restricted Items
Please go to the website www.direct.gov.uk/en/travelandtransport to find out what you cannot take on board a flight.

Pets
All special requests to take pets on board the same flight must be made directly with the airline. The airline will inform you of the size of containers required, vaccinations and health check, booking procedures and the costs involved. Arrangements for pets travelling overseas differ from airline to airline.

Special Meal Requests
All special meal requests are not guaranteed by the airline. Omega Travel cannot be held responsible if the request for a special meal is not met by the airline. Airlines usually require 72 hours notice for special meal requests which is pre-arranged with the catering companies.
Samples of special meal requests are as follows:
BBML = Baby/infant meal MOML = Muslim Meal
CHML = Child meal ORML = Asian Meal
DBML = Diabetic meal VGML = Vegetarian non diary
HNML = Hindu Meal VLML = Vegetarian include diary products

Passengers With Disabilities
All passengers must advise at time of booking if they have any disabilities with regards to blindness and deafness, or needs medical assistance.

Pregnant Women Air Travel Restrictions:
Some airlines have policies that restrict how late in pregnancy women can fly.
All airlines will require a supporting letter from the doctor to confirm that they are fit to travel during their 28th-36th weeks of pregnancy. . Pregnancy policies are available on each airline’s website . If not, you must contact the airline directly.

Wheelchair Assistance
Some customers who requires wheelchair assistance at the airport must do so at the time of booking. There are many types of wheelchair requests. These are as follows:
WCOB = Wheel Chair on Board – Passenger requires on board/flight assistance.
WCHR = Wheelchair to Ramp – Passenger can ascend and descend steps and make
own way to cabin seat. However, needs wheelchair assistance for distance
to and from aircraft.
WCHS = Wheelchair to top of steps . Passenger able to walk on board but unable to
ascend or descend stairs.
WCHC = Wheelchair in cabin. Passenger requires on board wheelchair and needs
help to be carried from and to his cabin seat.

Unaccompanied Minors
An unaccompanied minor is a child without the presence of a legal guardian.
The age does vary from airline to airline to qualify as a unaccompanied minor but the minimum age is usually 5 years old and the maximum age is typically 12 years old. You need to check with the airline to be 100% re-assured.
Travellers who are unaccompanied minors will usually pay a more expensive fare rather than a discounted fare ticket. Please check the fare at the time of booking.
Airlines will require the following information from the guardian by having to complete and signing a form. Details will include the following:
Contact details of who will be taking the child to the airport
Contact details of who will be meeting the child at the destination airport.
This process usually works by the guardian taking the child to the check-in desk. The child is met by a member of an airline staff and is escorted on board the flight. The guardian who brought the child to the airport is required to stay until the airline is airbourne.
On arrival at the destination , a member of the airline crew will hand the child over to
a member of the airline’s airport staff. The airline representative then escorts the child to the arrivals area to meet up with the meeting party.

Student Fares
Some airlines do offer special student fares to Hong kong, Japan and China.
Both British Airways & Cathay Pacific do have valid student fares but are
sometimes higher than the promotional fares. However, student fares do offer less restrictions with regards to the terms and conditions of the fare rules.

Child Fares:
The age is from 2 – 11 years old inclusive. Date of Birth is always required by the airline and is checked at the airport at the time of check-in.

Infant fares
From 0 -1 years inclusive. Infants normally pay 15% of the adult fare.
A bassinet/skycot and baby food can be requested with the airline at time of booking.
A infant is not entitled to a seat. You would like your baby to have a seat, you must pay for a child fare ticket.

Travel Insurance
It is highly recommended that all passengers purchase comprehensive travel insurance to cover such matters as health, death, missing valuables such monies and documentation,etc.


London Contact Details Of Omega Group Branded Travel Shops:
Omega Travel  
53 Charing Cross Road  
London WC2H 0NE
Telephone 0207-439-7788
Monday – Fridays 0900-1900 Telephone 0207-484-8900(Bombay Call Centre)
Saturdays: 1030-1730 Monday – Fridays 0930-1930
Sundays : 1030-1730 0 Saturday & Sundays 1030-1730

Far East Travel Centre
74 Shaftesbury Avenue
London W1D 6NB
Telephone number 0207-440-2600  
Opening Hours: :
Monday – Fridays 0900-1900
Saturdays: 1030-1730
Sundays : 1030-1730

Manchester Contact Details Of Omega Branded Travel Shops:
Omega Travel  
111 Piccadilly t
Manchester M1 2HY  
Telephone 0161-228-7366
Monday – Fridays 0900-1900
Saturdays: 1030-1730
Sundays : 1030-1730

Birmingham Contact Details Of Omega Branded Travel Shops:
Omega Travel
20 Hurst Street
Birmingham
B5 4BN
Telephone Number = 0121-666-6088
Monday – Fridays 0900-1900
Saturdays: 1030-1730
Sundays : 1030-1730


Edinburgh Contact Details Of Omega Branded Travel Shops:
Omega Travel
21 Home Street
Edinburgh
EH3 9JR
Telephone Number = 0131-221-0022
Monday – Fridays 0900-1900
Saturdays: 1030-1730
Sundays : 1030-1730

关于欧美嘉
欧美嘉介绍
联系欧美嘉
加入欧美嘉
欧美嘉业务合作
支付帮助
如何在线预订
预订注意问题
如何安全支付
支付方式介绍
欧美嘉服务
机票订单查询
酒店订单查询
旅游订单查询
商旅地接服务
旅游问答
机票问答
英国旅游问答
欧洲旅游问答
旅游签证问答
营业网站点
英国总部
伦敦
曼彻斯特
爱丁堡
伯明翰
马德里
法兰克福
巴黎
米兰
上海
北京
关注欧美嘉
欧美嘉首页     |     全球机票     |     英爱旅游     |     欧洲旅游     |     旅游资讯     |     旅游合同条款     |     机票合同条款     |     联系欧美嘉     |     Privacy Policy     |    支付保护     |    访问手机版

建议与投诉邮箱: services@omegatravel.net

Copyright © 1998 - 2016 Omega Travel Group (UK) - All Rights Reserved    京ICP备15042438号-2

欧美嘉旅游集团营业执照